Refund and Returns Policy

Refunds & Returns

No refund will be given on items returned after 30 days. Items returned for refund or exchange must be unused, in the original packaging with the original labels attached.
Please ensure the parcel is clearly addressed to:

Horse-Supplies UK – Returns
5 Beechfields
Brandon
Suffolk
IP27 0UZ

We can accept no liability for returns lost in transit. We would suggest that returns are sent by Courier, Royal Mail Signed For or similar service that provides for Proof of Delivery.

If you would like an exchange item sent out then there will be an additional delivery charge.

For items returned that have been supplied as ordered a processing charge not exceeding 15% of the original purchase price may be levied. For items incorrectly ordered carriage charges are non-refundable.

Cost of returning items

For items incorrectly supplied Horse-Supplies UK will cover the cost of returning items.

For items supplied as ordered the cost of retuning items will be the buyers responsibility.